Aims:

Attendance on this course will enable you to:

• understand the legal requirements for handling complaints against
• understand what should be included in the complaints procedure
• become familiar with the appropriate process for dealing with complaints

What you get:

• An understanding of the legal requirements in relation to school complaints
• A copy of a model complaints procedure
• A copy of the Local Authority guidance provided for parents who wish to make a complaint about a school
• An understanding of the role of the Governing Body in relation to school complaints
• Practical examples of complaints and how to handle them
• An opportunity to ask questions relevant to your situation
• An opportunity to learn from the experience of others
• Training provided by an expert in school governance
• Information relating specifically to Kirklees LA
• Certificate of attendance

Who is it for?:

Governors of all schools / academies

Half a Day

28 November 2012, 18.00 -20.30

£75 or can be taken as part of the Silver or Gold Package

Diane MacBrairdy - 01484 225183

The Deighton Centre

GOV13006

30